Logo
goal
Team Services is dedicated to providing commercial HVAC service and repairs, installation, retrofit, and maintenance. Capable of maintaining complex control systems, Team Services runs systems economically and efficiently.
Purpose
The overall objective of Team Services is to handle all things commercial HVAC. With additional services provided in the construction and mechanical industries, Team Services brings simplicity and resolution to the table for their customers.
voice & tone
The voice of Team Services is experienced, knowledgeable, and matter-of-fact. With expertise in their fields of industrial commercial realms, the voice has a mature-millennial ring to it. One that is capable of constructing established relationships with customers of all sorts, Team Services leads with wisdom in their guidance and decisions.
focus
Team Services focus will be heavily in the digital world of Facebook and LinkedIn. Instagram can also be useful for certain audiences. Targeting the proper demographics will help to get information to the appropriate set of eyes.
KEY PERSONAS
enterprising ethan
Ambitious Entrepreneur
Background:
Enterprising Ethan is smart and creative. He maintains control over all his endeavors of which there are many. He identifies himself as accomplished however he’s always looking for the next big thing.
Demographics:
- Demographic skews male
- Ages 30 – 60
- Household income: $200,000+
- Lives in a family friendly neighborhood, convenient to trendy areas for shopping and dining out
Identifiers:
- Married with children
- Bougie appearance (clothes, accessories, food and drink, etc)
- Well spoken, yet casual extrovert
- Dominant personality
Goals:
- Financial freedom
- Overcoming personal challenges
- Blazing trails followed by notable recognition
Challenges:
- Work/life balance
- Health and fitness
- Admitting defeat
How to Reach Enterprising Ethan:
Stay focused on quality and prestige with top brands and case studies. Consider the industry handicap with this persona, their behavior can be unpredictable and they can be difficult as well as time consuming to manage. Find similar personality patterns. They are smart, they are creative, they are solution oriented and typically want to maintain control. Let them feel like they are a part of the creative process and always look for new and interesting ways to present their brand. They like to stay ahead of the game, always.
dedicated daniel
Trade Professional
Hard-working blue collar professional
Background:
Dedicated Daniel has chosen his path and sticks to what he knows. Dedicated Daniel lives for today and is somewhat of a rogue member of society.
Demographics:
- Demographic could skew male or female
- Ages 18- 50
- Household income: $50,000 per year – $100,000+ per year
- Lives nearby in a small town, usually in transition
Identifiers:
- These trade guys are money driven (they move where the jobs are)
- They love their toys – guns, tools, equipment, motors, Copenhagen etc.
- Typically have a couple of children
- They prefer to keep it simple
Goals:
- Fish and game records
- Save money and dream big
- Keep his mom happy
Challenges:
- Industry fluctuation / job changes
- Financial stress
- Knowing when it’s the right decision
- Stepping outside their comfort zone personally and professionally
How to Reach Dedicated Daniel:
It’s best to position yourself boldly and across multiple platforms. Dedicated Daniel is traditional with his values, yet adventurous with his social communication and recreational activities. He likes to be on top of trends and impress his peers. Make yourself easy to find on Google, re-target him like crazy, and remain relatable, yet cool with your social media presence. There’s a fine line between conservative and edgy with Dedicated Daniel.
cool cynthia
Vacation Home Buyer
Background:
Cool Cynthia is calm and collected. She has been successful in life, she looks really great on paper (successful career, successful hobbyist, successful mother figure). She may have a couple of kids or grandkids. She is comfortable (for the most part) with the decisions she’s made in life. She lives for herself, she doesn’t feel bad about taking time or money out for what she needs.
Demographics:
- Demographic could be male or female
- Ages 35 – 55
- Household income: $100,000+
- Lives in an established neighborhood, they also have a vacation home
Identifiers:
- Generally still working and/or has children in the house
- Stays involved, but enjoys her alone time (or family time), too
- Is comfortable with current technology platforms
- Is less worried about society expectations than her younger peers (only slightly)
Goals:
- Getting the most out of her free time
- Establishing personal goals and meeting them
- Health and longevity
Challenges:
- Finding free time
- Maintaining superficial, yet important relationships
- Balancing family and self-care
- Budgeting unknowns like healthcare and wellness
How to Reach Cool Cynthia:
Cool Cynthia can be impulsive, but she’s generally a straightened arrow. She’s confident. She knows what she wants and goes after it. She has little time left for herself, but works to find it. Get in front of her by remaining very present on multiple platforms. Remember she has very little time, so Google targeting, social media targeting, and SEO is all important. Print is not as important, but she does like to pick up local magazines. Personal recommendations from colleagues or friends go a long way for her, too. Just be sure to be easily searchable when she Googles you.
Client Contact
Julie Birdwell Julie.birdwell@acisinc.com